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The Biltmore Apartments

Updated 2026-07-21 · 1,593 reviewed · 79 listed · Scored from 270 Google reviews · How we rank ›

4.0(270) 68 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise ApartmentsStudent ApartmentsPet-Friendly Apartments
The Biltmore Apartments
Services
Luxury & High-Rise Apartments, Student Apartments, Pet-Friendly Apartments
Reviews
270

What We Found

Long-term residents and newcomers split sharply. Some find The Biltmore spotlessly designed with responsive staff like Natalie and Sophia who make leasing smooth. Others battle months of unresolved maintenance, mold tests that contradict staff assurance, roaches, and spiders, plus an automated phone system that leaves genuine problems stranded.

The leasing team earns consistent praise for courtesy and communication during the signing phase. Once you move in, however, requests stack up unaddressed, the office becomes unreachable, and parking enforcement tows quickly. A six-year resident still ranks it 3 stars only for location.

Praised for
  • welcoming, communicative staff
  • professional leasing team
  • attractive, well-maintained grounds
  • efficient move-in process
Watch-outs
  • mold and pest issues
  • unresponsive office, hard to reach management
  • maintenance requests delayed or incomplete
  • noisy neighbors, weak noise enforcement
responsive-managementpoor-communicationunresponsive-officemaintenance-delayspest-issuesclean-facilitiesfriendly-staffnoisy-neighbors
Best for: Renters prioritizing professional leasing experience and attractive grounds during move-in.
Think twice if: Think twice if you need reliable maintenance response, office accessibility, or pest control; recent residents report extended waits and communication gaps.

What this Community Does Well

  • attractive, well-maintained main property
  • professional leasing staff (Natalie, Sophia, Alyssa, Aaron praised by name)
  • efficient lease signing process
  • pet-friendly

What to Know Before Signing a Lease

  • Named staff praised: Natalie, Sophia, Alyssa, Aaron
  • Mold detected by professional inspector despite maintenance denial
  • Maintenance requests documented: broken sinks taking over a week, refrigerator leaking after three repair attempts, washer/dryer damaging clothes, pest control delays
  • Automated phone system now in place; office staff described as kind but hard to reach during business hours
  • Parking lot flooding issues noted; some rear units described as run-down
  • Friend's car towed after two hours; no immediate office response

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Beautiful, spotlessly clean design praised; resort pool and common areas attractive but pool cleaning inconsistent in summer.
Pet-Friendly Apartments
Pet-friendly status confirmed; no specific pet service complaints in reviews.
Student Apartments
No review evidence specific to student housing.

How This Community Compares

  • Rated 4 against a 4.17 average across the 58 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How We Score Communities

How We Score
Star rating 34
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
169
4
33
3
8
2
8
1
52

Common Questions About This Community

Who should I ask about maintenance issues?
Submit requests through the resident portal or call the leasing office during business hours. Reviewers report waits of one to three weeks and often need to resubmit before work is completed.
Are there staff members I should request during leasing?
Natalie, Sophia, Alyssa, and Aaron are named repeatedly for professionalism and friendliness during the leasing and move-in process.
How are pest and mold issues handled?
Residents report mixed results. One professional mold inspection contradicted maintenance assurance of no mold. Pest control can be requested, though some residents manage their own spraying monthly.
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Last updated 2026-07-21