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Montage at Cinco Ranch Apartments

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 193 Google reviews · How we rank ›

4.2(193) 71 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise ApartmentsStudent ApartmentsTownhome & Garden-Style ApartmentsPet-Friendly Apartments
Montage at Cinco Ranch Apartments
Services
Luxury & High-Rise Apartments, Student Apartments, Townhome & Garden-Style Apartments
Reviews
193

What We Found

Long-term residents praise the calm, clean environment and individual staff like Brandy and Ana, who respond quickly to maintenance requests. Newer residents report hidden fees, rude office interactions, unresolved security issues (broken cameras, theft, broken gate), and disputed move-out charges that overshadow the apartment quality itself.

The disconnect appears rooted in management inconsistency: some tenants experience genuine care and efficient service; others describe the office as dismissive and financially aggressive. Community enforcement is uneven, with noise complaints, reckless driving, and unauthorized visitors going unaddressed. The location and layout win consistent praise, but property upkeep lapses (moldy theater, dirty pool, damaged grounds) and staff reliability problems undermine the experience for dissatisfied residents.

Recent shift: Starting around 8 months ago, the review tone shifted notably negative, with complaints about hidden fees, rude staff, security failures, and billing disputes becoming frequent. Earlier reviews (6-12 months back) were uniformly positive, centered on Brandy's management and cleanliness. The last few months show a recovery toward 5-star reviews praising staff and maintenance, though dissatisfied tenants' detailed complaints remain unaddressed in management's public response.

Praised for
  • responsive management and staff
  • clean, well-maintained grounds
  • spacious, modern apartments with good finishes
  • safe, convenient location near schools and shopping
  • welcoming community feel
Watch-outs
  • hidden fees and unclear charges
  • poor staff professionalism and rude behavior
  • inadequate maintenance of shared facilities and security
  • weak enforcement of community rules
  • unfair move-out charges and deposit disputes
responsive-managementpoor-communicationwell-maintained-groundsmaintenance-delaysquiet-communitynoisy-neighborsclean-facilitiessecure-parkinghidden-feesfriendly-staffunresponsive-office
Best for: Families seeking space and location; immigrant families or those valuing patient, supportive management interactions.
Think twice if: Those sensitive to billing consistency, staff reliability, or security: reports cite hidden fees, rude office behavior, broken security cameras, and disputed deposits that contradict the positive reviews.

What this Community Does Well

  • Spacious, modern apartments with 9-foot ceilings
  • Responsive maintenance and some highly regarded staff members
  • Safe, convenient location near shopping and schools
  • Clean common areas and grounds (when maintained)

What to Know Before Signing a Lease

  • Brandy (property manager), Dakota, and Ana noted for responsive, professional service in multiple reviews
  • Theater room reported moldy and malodorous
  • Pool closed for extended periods; noted dirty when open
  • Security cameras frequently non-functional; vehicle theft reported
  • Gate frequently broken; unauthorized visitors and door-to-door salesmen reported entering
  • Valet trash charges applied despite no trash cans provided; 15 dollar monthly building protection loss fee charged in addition to proof of private renters insurance
  • Move-out disputes over fake damage charges and pet ownership charges despite no pet ownership

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Spacious, well-finished units with modern amenities appeal to tenants seeking quality apartments; however, price-to-amenity ratio concerns raised by recent prospects comparing to newer competing properties.
Pet-Friendly Apartments
Pet-friendly designation supported; no complaints about pet policies in reviews, though one move-out dispute falsely claimed pet ownership to withhold security deposit.
Townhome & Garden-Style Apartments
Garden-style layout with spacious floor plans praised; common grounds kept clean when maintained, though shared facility upkeep lapses noted.

How This Community Compares

  • Rated 4.2 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How We Score Communities

How We Score
Star rating 46
Review volume 99
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
145
4
9
3
7
2
5
1
27

Common Questions About This Community

Is Montage pet-friendly?
Yes, pets are permitted. However, one resident reported management falsely claiming pet ownership at move-out to withhold their security deposit, so clarify pet policies in writing before signing.
What is the rent range here?
A 2-bedroom, 2-bath unit was listed at $2,100 or more. One reviewer compared this unfavorably to newer complexes in nearby areas at the same price or lower.
Do they offer weekend apartment tours?
According to one review from 8 months ago, the leasing office declined a weekend tour request, citing inability to accommodate outside business hours.

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Last updated 2026-08-23