Leasing staff and maintenance respond quickly to move-ins and repair requests, and the location near shopping and restaurants appeals to many residents. However, management fails to answer calls or emails for days, security doors malfunction routinely, hidden administrative fees stack up, gym equipment sits broken for months, and some residents report unresolved pest infestations and hallway trash buildup.
Kevin in the front office and Alicia in leasing stand out for professionalism, but those positive interactions contrast sharply with recurring complaints about access control failures, management unresponsiveness, and deferred upkeep since Asset Living took over. The discrepancy between good individual interactions and systemic neglect defines the experience here.
Most residents report excellent upkeep and helpful staff, with Destiny, Katia, and Serita repeatedly noted for going above and beyond on leasing and problem-solving. A handful of visitors found the front desk dismissive or unprepared for tours, and one recent complaint flagged a broken gate left unfixed for a week.
1 Riva Row delivers luxury waterfront living backed by staff who treat each resident as a priority. Leasing agents Brooke, Kayla, and Taylor earn repeated praise for patience and follow-up; concierges John and AJ handle move-in with warmth. New construction means occasional defects and repair visits, but maintenance supervisor Felipe responds fast. The property shines with Bosch appliances, fourth-floor pool with waterway views, wine tastings, and a fitness studio. Those seeking attentive service and high finishes will find it here; early movers should expect a few weeks of installation fixes.
Last updated 2026-07-21