How quickly can I get approved?

Reviewers report the approval process is quick and easy when working with leasing staff like Cindy.

Are there amenities on the property?

Yes; residents mention a soccer field on the grounds.

Do they maintain the property?

One reviewer waited 45 years worth of time for maintenance issues; another notes marked improvement in the past year under new management.

Ashford Casa Serena Apartments

Updated 2026-07-21 · 1,593 reviewed · 79 listed · Scored from 648 Google reviews · How we rank ›

4.4(648) 80 composite score See reviews on Google ✓ Google-verified

Affordable & Income-Based Apartments

Service: Affordable & Income-Based Apartments
Reviews: 648

What We Found

Staff like Tanya, Juliet, and Cindy consistently earn praise for patience, knowledge, and genuine care; management has improved markedly in the past year. Residents value the spacious units and affordable pricing, though some report long maintenance delays and unresolved pest problems alongside infrequent office engagement.

Praised for

friendly and patient staff
responsive management
spacious units
good value pricing
quick approval process

Watch-outs

slow maintenance response
pest issues
poor office communication

friendly-staffresponsive-managementmaintenance-delayspest-issuesgood-value

Best for: Budget-conscious renters seeking spacious units in a managed, improving community.

Think twice if: Maintenance delays and pest issues are ongoing; call the office directly rather than relying on email responses.

What this Community Does Well

improved management team
spacious floor plans
affordable pricing
responsive leasing staff

What to Know Before Signing a Lease

Tanya Reyes, Juliet, and Cindy named for leasing and customer service excellence
Recent management overhaul noted as a turning point
Soccer field mentioned by resident
Spacious floor plans praised

How Residents Rate Management, Maintainance & More

Affordable & Income-Based Apartments: Spacious units at good prices with quick approval, though maintenance delays frustrate some residents.

How This Community Compares

Rated 4.4 against a 4.08 average across the 51 affordable & income-based apartments businesses listed here.
Has more Google reviews than 99% of the businesses in this directory.

How We Score Communities

How We Score

Star rating 59

Review volume 100

Review recency 100

Review sentiment 67

Profile completeness 100

Verification 30

Ratings by Category

517

Common Questions About This Community

How quickly can I get approved?: Reviewers report the approval process is quick and easy when working with leasing staff like Cindy.
Are there amenities on the property?: Yes; residents mention a soccer field on the grounds.
Do they maintain the property?: One reviewer waited 45 years worth of time for maintenance issues; another notes marked improvement in the past year under new management.

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