Strong staff culture and Montrose walkability earn consistent five-star praise, with maintenance responding within a day and leasing agents (Andrew, Josh, Karismah, Ashley) known by name and reputation. Recent reviews signal declining property standards post-Greystar takeover: hallway odor, unchecked pet waste, and aggressive rent hikes frustrate long-term residents, while a security deposit dispute exposed lax legal compliance.
The dog park and pet policy draw pet owners, though one complaint explicitly mentions dog waste not being managed. Amenities (pools, fitness, coffee bar, Homebody app) remain attractive, but the community's identity is shifting from Fingers' "spotless" standard to a tighter, busier short-term rental mix.
Recent shift: Clear decline in resident satisfaction post-Greystar takeover (late 2024): cleanliness standards dropping (dog waste, hallway odor), rent increases, and a high-profile security deposit dispute (January-March 2025) suggest operational drift despite staff praise.
Most residents report excellent upkeep and helpful staff, with Destiny, Katia, and Serita repeatedly noted for going above and beyond on leasing and problem-solving. A handful of visitors found the front desk dismissive or unprepared for tours, and one recent complaint flagged a broken gate left unfixed for a week.
1 Riva Row delivers luxury waterfront living backed by staff who treat each resident as a priority. Leasing agents Brooke, Kayla, and Taylor earn repeated praise for patience and follow-up; concierges John and AJ handle move-in with warmth. New construction means occasional defects and repair visits, but maintenance supervisor Felipe responds fast. The property shines with Bosch appliances, fourth-floor pool with waterway views, wine tastings, and a fitness studio. Those seeking attentive service and high finishes will find it here; early movers should expect a few weeks of installation fixes.
Last updated 2026-07-21