Strong five-star reviews highlight staff like Connie and Esmeralda, clean common spaces, and responsive maintenance. Yet one-star complaints describe roaches and rats in hallways, mold, management hard to reach, package theft, cars wrongly towed, and a bar next door creating noise. Reviewers report conditions deteriorating after staff turnover. The property divides sharply: those praising the location and staff clash with those citing pest issues, security gaps, and steep rent for declining upkeep.
Pet owners appreciate the dog park and amenities, but garbage and pet waste in garages, elevator smells, and inconsistent cleanliness underscore maintenance gaps. Leasing staff shine during tours, but long-term residents report a shift from good initial service to fewer follow-ups and slower issue resolution.
Most residents report excellent upkeep and helpful staff, with Destiny, Katia, and Serita repeatedly noted for going above and beyond on leasing and problem-solving. A handful of visitors found the front desk dismissive or unprepared for tours, and one recent complaint flagged a broken gate left unfixed for a week.
1 Riva Row delivers luxury waterfront living backed by staff who treat each resident as a priority. Leasing agents Brooke, Kayla, and Taylor earn repeated praise for patience and follow-up; concierges John and AJ handle move-in with warmth. New construction means occasional defects and repair visits, but maintenance supervisor Felipe responds fast. The property shines with Bosch appliances, fourth-floor pool with waterway views, wine tastings, and a fitness studio. Those seeking attentive service and high finishes will find it here; early movers should expect a few weeks of installation fixes.
Last updated 2026-07-21